Case Handler

Case Handler


£20,000- £27,000 + achievable bonus scheme


Full time

Due to further growth of the business, we are looking for an experienced Technical Case Handler to join a well-established professional team. Our client is one of the leading pension and investment claim handlers in the UK based in Leicestershire.

As a successful candidate, it is your responsibility to ensure you contribute your skill set to each individual customer journey. You will be taking ownership and managing a portfolio of clients whilst liaising with third parties to ensure the appropriate claim avenue.

Responsibilities and Duties;

  • Analyse claim information to establish all claim routes
  • Liaise with third party companies
  • Update clients with case progress
  • Prepare full case review on potential claims
  • Complete indicative loss calculations where possible
  • Record detailed accounts of client discussions to ensure understanding of each individual version of events
  • Working on a unique CRM to keep all details accurate and fall within company guidelines
  • To ensure TCF ethics are followed throughout every process and procedures

To be a successful candidate;

  • Ideally 12 month’s industry experience
  • Ability to communicate with wide range of individuals including legal and professional representatives
  • Excellent written and computer skills
  • Have a keen eye for detail and exceptional level of accuracy when producing documents and inputting data
  • Strong work ethic and customer focus with a drive to achieve the best possible settlements

Additional Benefits;

  • 9am to 6pm Monday to Thursday. 3pm finish on Friday
  • Onsite parking available
  • Competitive benefits package

Call us on 0116 2755666